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Vision, Mission and Values


Vision and Mission

Our vision to provide Montanans with affordable, innovative health and wellness solutions and exceptional customer service.

Our mission to partner with Montanans to help them lead healthier lives.

Our values include:

Health and Well-being:  We lead a healthy lifestyle and develop ourselves and others by continually improving all aspects of our physical and mental well-being to maintain a healthy work-life-balance.

Customer 1st:  We take ownership for customer solutions by keeping commitments to customers, viewing BCBSMT through the eyes of our customers, and pursuing service excellence and quality. 

Accountability for Excellence:  We are committed to paying attention to detail and accuracy; avoiding shortcuts; keeping promises and taking action; and setting, meeting, and measuring our high-performance expectations.

Innovation: We seek continuous improvement by generating new ideas, challenging the status quo, encouraging creativity in others, learning from mistakes, challenging the status quo, solving problems creatively, and taking ownership for solutions. 

Courage: We act justly in the face of opposition by speaking up for things that are right, by living our values, and by remaining loyal. 

Integrity: We keep confidences of others in a straightforward and honest manner by acting ethically, honestly, and fairly and by remaining consistent in our words and actions.

1 Company- 1Team: We makes decision for the greater good to create a win-win environment by collaborating to achieve results and by treating others with respect, dignity, and common courtesy regardless of background, lifestyle, or position in our Company.

Code of Conduct

Blue Cross and Blue Shield of Montana (BCBSMT) is committed to the highest standards of business ethics and integrity as well as strict observance and compliance with the laws and regulations governing its business operations.

BCBSMT has adopted a Code of Business Ethics and Conduct for our employees, as well as a Vendor Code of Business Ethics and Conduct for those vendors who conduct business with us and/or provide services to our customers.

 Code of Business Ethics Conduct for Employees

 Vendor Code of Business Ethics and Conduct

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About Us Vision, Mission and Values