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Technical Help

Are you having technical problems with the website?     Email: WebDesk@bcbsmt.com

Office hours for assistance are:
8:00 a.m. - 5:00 p.m. Monday, Wednesday, Friday
9:00 a.m. - 5:00 p.m. Tuesday, Thursday
All emails received during nonbusiness hours will be returned the next business day.

Browser Compatibility

Microsoft Internet Explorer
The site performs best when using Internet Explorer 7.0 and 8.0.  If you are not operating on a compatible web browser, you may experience unexpected display or functionality problems.  Internet Explorer is available free of charge on the Microsoft site, versions above Internet Explorer 8.0 may require compatibility mode updates to reduce functionality problems

Firefox, Google Chrome and Safari
The site performs best when using Internet Exploxer 7.0 and 8.0. The above browsers have know functionality issues, visit your browser's website for compatibility resolutions.


Be sure to check your screen size and resolution.  This site is best viewed at resolutions of 800 x 600 or higher. To access your screen resolution on a PC:

  • Click the Start button
  • From the Start menu, choose Settings, then click Control Panel
  • Double-click Display
  • Click the Settings tab
  • Adjust the Desktop Area slider to the desired resolution

Review How to Allow Pop ups on this Site if you are having trouble viewing pop ups.

Adobe Acrobat Reader

To view the PDF documents on this website you need to download and install Adobe Acrobat Reader.  It is available free of charge on the Adobe website.  Click this button to download and install the application.



Clear your Browser's Cache to ensure that you're seeing the latest version of the site. To clear your browser's cache in Microsoft Internet Explorer you need to:

  • Launch your browser and Select Tools; then choose Internet Options
  • Click Delete Files, then click OK
  • Click Settings and select Every visit to the page; click OK, then click OK again.

Ensure your browser is set to display a "medium" text size.

  • Launch your browser
  • Select View
  • Choose Text Size
  • From the pop-up menu, ensure that "Medium" is designated with a black dot beside it.
 
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