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Customer Service

For routine benefits, eligibility, and claim questions, call Customer Service at 1.800.447.7828.
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Network Management

For new provider contracts and general provider contract questions, BCBSMT provider ID number and NPI questions, credentialing and re-credentialing status, provider roundtable meetings, and complex claims issues beyond the scope of Customer Service, call Network Management at 1.800.447.7828 (toll free) or 437-5000 (local), Extension 6100, or email

To schedule provider education sessions or to discuss terms of your contracts, call our Provider Account Consultants at 1.800.447.7828 at the following extensions, or email them at the email address indicated:

Christy McCauley, Extension 6068,
Jenifer Sampson, Extension 6121,

Julie Sakaguchi, Extension 6122,

Susan Lasich, Extension 6223,

Health Care Management

Contact our dedicated team of professionals to learn more and enroll in our health care management programs.

For non-converted members:

  • Phone: 1.800.447.7828  
  • Case Management: Ext. 6235
  • Healthy Wonders Maternity: Ext. 6235  
  • Utilization Management: Ext. 6230
  • Fax: 406.441.3026

For converted members:

  • Medical Case Management: 855.313.8908
  • Special Beginnings/High Risk OB: 800.441.9188
  • Condition Management: 855.313.8912
  • Utilization Management: 855.313.8914
  • Behavioral Health: 855.313.8909
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