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Customer Service

For routine benefits, eligibility, and claim questions, call Customer Service at 1.800.447.7828.
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Network Management

For new provider contracts and general provider contract questions, BCBSMT provider ID number and NPI questions, credentialing and re-credentialing status, provider roundtable meetings, and complex claims issues beyond the scope of Customer Service, call Network Management at 1.800.447.7828 (toll free) or 437-5000 (local), Extension 6100, or email HCS-X6100@bcbsmt.com.

To schedule provider education sessions or to discuss terms of your contracts, call our Provider Account Consultants at 1.800.447.7828 at the following extensions, or email them at the email address indicated:

Christy McCauley, Extension 6068,  Christy_McCauley@bcbsmt.com
 
Jenifer Sampson, Extension 6121,  Jenifer_Sampson@bcbsmt.com

Julie Sakaguchi, Extension 6122,  Julie_Sakaguchi@bcbsmt.com

Susan Lasich, Extension 6223,  Susan_Lasich@bcbsmt.com

Health Care Management

Contact our dedicated team of professionals to learn more and enroll in our health care management programs.

For non-converted members:

  • Phone: 1.800.447.7828  
  • Case Management: Ext. 6235
  • Healthy Wonders Maternity: Ext. 6235  
  • Utilization Management: Ext. 6230
  • Fax: 406.441.3026

For converted members:

  • Medical Case Management: 855.313.8908
  • Special Beginnings/High Risk OB: 800.441.9188
  • Condition Management: 855.313.8912
  • Utilization Management: 855.313.8914
  • Behavioral Health: 855.313.8909
 
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