For benefits and eligibility, or any claim status inquiries, please log in to our secure portal with you user ID and password. If you do not have a user ID and password, click here for information on how to register.
For pre-authorization, please use our online tool — iExchange. iExchange supports direct submissions and provides online approval, benefits for inpatient admissions and select outpatient services 24 hours a day, seven days a week — with the exception of every third Sunday of the month when the system will be unavailable from 10 a.m. to 2 p.m. (MT). iExchange is accessible to physicians, professional providers and facilities contracted with Montana. For more information on iExchange and to register, click here.
For new provider contracts and general provider contract questions, BCBSMT provider ID number and NPI questions, credentialing and re-credentialing status, provider roundtable meetings, and complex claims issues beyond the scope of Customer Service, call Network Management at 1-800-447-7828 (toll free) , Extension 6100, or email HCS-X6100@bcbsmt.com.
To schedule provider education sessions or to discuss terms of your contracts, call our Provider Account Consultants at 1.800.447.7828 at the following extensions, or email them at the email address indicated:
Jenifer Sampson, 406-437-6121, Jenifer_Sampson@bcbsmt.com (West region, including Butte, Missoula, Kalispell and adjacent areas)
Christy McCauley, 406-437-6068, Christy_McCauley@bcbsmt.com (West region)
Julie Sakaguchi, 406-437-6122, Julie_Sakaguchi@bcbsmt.com (Central region, including Helena, Great Falls, Lewistown and adjacent areas)
Susan Lasich, 406-437-6223, Susan_Lasich@bcbsmt.com (East region, including Bozeman, Billings and eastern Montana areas)
Troy Smith, 406-437-5214 (East Region), Troy_W_Smith@bcbsmt.com (East region)
Health Care Management
For information on Health Care Management Services, please refer to our Health Care Management Services reference guide.
For other inquiries or if you cannot find answers using our online tools, please contact Customer Service at 1-800-447-7828.