Media Contacts

If you are a member of media with questions, please contact:

John Doran
406-437-6195Email John

Jesse Zentz
406-437-6182Email Jesse

Explanation of Benefits (EOBs) Have Been Redesigned

Mar. 24, 2021

The EOBs have been redesigned to help make them easier to understand. The streamlined design, clarified claims math, and simplified language will help members better understand their health care finances.

What’s changed?

  • Bigger font size for footnotes
  • Shading/callouts for important and related information
  • Colored headers for more defined sections
  • New cover page with an easy-to-understand glossary of terms, helpful information and important messages
  • Separate deductible and copay amount to improve readability
  • New total cost row at the bottom of the claim line table lets members easily understand their responsibility.