Media Contacts

If you are a member of media with questions, please contact:

John Doran
406-437-6195Email John


Jesse Zentz
406-437-6182Email Jesse


ASSISTANCE AVAILABLE FOR MEMBERS IMPACTED BY NATURAL DISASTERS ACROSS THE COUNTRY

We know that recovering from a natural disaster is never easy.

For our Blue Cross and Blue Shield of Montana members living or traveling in these impacted areas, your BCBSMT Customer Service Representatives are ready to help you:

  • Find a doctor or hospital
  • Refill a prescription if you have Prime Therapeutics
  • Coordinate or transition your care
  • Get a member ID card

Important Phone Numbers

If you don't have your ID card, you can either:

  • Print a temporary card on Blue Access for MembersSM (BAMSM), or
  • Call your plan's Customer Service number. Provide either your Social Security number or your name and date of birth so that our customer advocates can help you.
Employer-based Insurance 1-800-447-7828
Medicare Supplement 1-866-940-3022
Federal Employee Program 1-800-634-3569
National BlueCard® 1-800-810-BLUE (2583)

Helpful Tips

  • For emergencies, call 911 or go directly to the nearest hospital.
  • For non-emergencies, call Customer Service to find a doctor or health care professional in your network.
  • Bring your BCBSMT member ID card when you get care.

HURRICANE HARVEY

For our Blue Cross and Blue Shield of Montana members living or traveling in areas impacted by Hurricane Harvey


The Texas Department of Insurance (TDI) issued notices on Aug. 26, 2017, asking insurance companies to help their members until the disaster is over.

If you are in an area impacted by Harvey, we are helping by:

  • Authorizing up to a 90-day supply of prescription medications for members
  • Not requiring pre-authorization or referrals (members' benefit coverage will apply)
  • Allowing claims for an HMO member to receive services out-of-network if necessary, without a referral
  • Extending claim filing deadlines for providers
  • Working with members to extend premium payment deadlines

Keep in mind, the terms of your coverage still apply. See your plan or call Customer Service for details.

Filling Prescriptions with Prime Therapeutics

For members who have BCBSMT pharmacy benefits administered through Prime Therapeutics, we may be able to help you with your prescription needs by:

  • Refilling a prescription early
  • Replacing damaged or destroyed medication
  • Using an out-of-network pharmacy
  • Having your doctor send a prior authorization request
  • Getting mail order or specialty drug shipments

* If you do not have pharmacy benefits through BCBSMT, contact us at the phone number provided above.