Important Plan Information

General Information

The Provider Finder provides a list of Blue Cross Medicare Advantage’s current network providers. 

Some plans require you to obtain a referral from your Primary Care Provider (PCP), or prior authorization from the plan, before receiving certain services. Please refer to your Evidence of Coverage for any referral or authorization requirements.

If you are traveling and are out of the Blue Cross Medicare Advantage service area and need urgent care or emergency care, you should go to the nearest provider to seek care.  If you believe you are experiencing a medical emergency, call 911.

You can print a directory from your online search results. If you would like a full provider directory mailed to you, please call the customer service number listed on the back of your member ID card if you are a member.  If you are not a member, please use the below link to contact us.

Contact Us

If you have questions about Blue Cross Medicare Advantage, information contained in this Provider Finder or require assistance in selecting a PCP, please call the customer service number listed on the back of your member ID card if you are a member.  If you are not a member, please use the link above to contact us.

Language assistance services and information in other formats (large print, accessible electronic formats, other formats) are available, free of charge. Please call the customer service number listed on the back of your member ID card or use the link above to contact us. We are open between 8:00 a.m. and 8:00 p.m., local time, 7 days a week. If you are calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

What is the service area for Blue Cross Medicare Advantage?

PPO plans available in the following Montana counties: Beaverhead, Big Horn, Broadwater, Carbon, Cascade, Chouteau, Deer Lodge, Fergus, Flathead, Gallatin, Granite, Hill, Jefferson, Lake, Lewis and Clark, Lincoln, Madison, Missoula, Park, Powell, Ravalli, Sanders, Silver Bow, Stillwater, Sweet Grass, Teton, and Yellowstone.

The Provider Finder search results are for the entire Blue Cross Medicare Advantage network offered to people that are Medicare eligible and residing in the service area or geographic subset of the service area listed above.

Once you log into Provider Finder your plan, city, state and zip code information will be pre-populated for your current plan type and service area. To search for a provider in your current location you can select a category or type a specific type of generalist, specialist or facility in the space next to Browse by Category. You will have the ability to refine your search for distance, providers accepting new patients, and more.  If you are not a current member, you have the same search capabilities as a current member does, but you will have to populate the plan type and service area location you are interested in researching.

To search for a provider in an alternate location, just type over the pre-populated information for city, state and zip code.

If you are a PPO member

Blue Cross Medicare Advantage is a Preferred Provider Organization (PPO) plan. All Blue Cross Medicare Advantage plan providers are available to members through self-referral, with the exception of services that require prior authorization.

The network providers listed in the Provider Finder have agreed to provide you with your health care services. You may go to any of our network providers listed in the Provider Finder. If you have been going to one network provider, you are not required to continue to go to the same provider. In some cases, you may get covered services from non‑network providers. If you use providers within the Blue Cross Medicare Advantage network your copay and/or coinsurance will be less than going to non-network providers.

Out-of-network/non-contracted providers are under no obligation to treat Blue Cross Medicare Advantage members, except in emergency situations. Please call our customer service number on the back of your member ID card or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.

You do not need prior authorization to seek medical help in an urgent or emergency situation. If you obtain routine care, other than Emergency Care services, from out-of-network providers, your cost of care may be more.

If an out-of-network provider asks you to pay for covered services you receive, please call the number listed on the back of your member ID or send the bill(s) with a note explaining the situation to:

Blue Cross Medicare Advantage

P.O. Box 7982

Helena, MT 59604

HMO and PPO plans provided by Blue Cross and Blue Shield of Montana, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), an Independent Licensee of the Blue Cross and Blue Shield Association. HMO plans available for employer/union groups only. HCSC is a Medicare Advantage organization with a Medicare contract. Enrollment in HCSC's plans depends on contract renewal.