Becky Kloker couldn’t ask for a better team.
As a clinical operations unit manager for Blue Cross and Blue Shield of Montana (BCBSMT), she oversees a case management team focused on members’ overall health and well-being. The team, which includes six nurses, develops one-to-one relationships with members to help them improve their health, find resources or reach personal goals.
It routinely collaborates to ensure someone reaches out to the new referrals it receives and stays on top of daily member and provider follow-up calls. The nurses lean into their diverse backgrounds and experiences to connect members with the best available resources, Kloker says.
“When your team is clicking and working well together, it makes life so much better,” she says. “And this results in our members and providers being well taken care of.”
In recognition of National Nurses Week, May 6 - 12, BCBSMT honors its nurses for their empathy, compassion and commitment to our members. Here are some of their stories.