Blue Cross and Blue Shield of Montana Announces Upcoming Training Dates for a New Tool Being Offered

Aug. 11, 2015

Refund Process and Electronic Remittance Advice (ERA/835)

  • Provider Claims Summary Review
  • Recoupment Identification
  • 835 PLB Segments and Code Description
  • Identify adjustments vs actual recoupments

Electronic Refund Management (ERM) and Claim Inquiry Resolution (CIR)

  • Electronic Refund Notifications
  • Inquire, Suspend & Dispute Refunds
  • Multiple Payment Options
  • Unsolicited Refund Capability
  • Upload or Fax Supporting Documentation
    • Medical Records
    • Primary Carrier EOB
  • Claim Denial/Pricing/Processing Inquiries

Webinar Schedule

More webinars may be scheduled if needed. Custom training is available upon request. Please email us and include the following information:

  • Contact name/phone number
  • Organization name
  • iExchange ID (if applicable)
  • NPI and Tax ID
  • Training topic
  • Number of attendees

For additional information on the above training opportunity please contact Susan Lasich at 406-437-6223, or via email at

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