Hours of operation changing for electronic commerce services in March

Jan. 17, 2018

Electronic Commerce Services – Hours of Operation Update

Electronic Commerce enables healthcare organizations to conduct Electronic Data Interchange (EDI) transactions efficiently with Blue Cross and Blue Shield of Montana (BCBSMT). Utilizing electronic solutions in your day-to-day business increases operational productivities and simplifies administrative responsibilities.

BCBSMT E-Commerce Service Center delivers customer support to providers experiencing issues with EDI transactions and other online tools. Beginning March 5, 2018, the E-Commerce Service Center hours of operation will change to the following schedule:

  • Monday through Thursday – 7:00 a.m. to 3:30 p.m. (MT)
  • Friday - 7:30 a.m. to 2:00 p.m. (MT)

Providers may contact E-Commerce Services for assistance by calling 800-746-4614 or emailing ecommerceservices@bcbsmt.com. Make sure to include any pertinent information needed to research your issue.

To learn more about electronic connections and other secure transactions, visit the Electronic Commerce page in the Claims & Eligibility section on our Provider website. BCBSMT hosts various educational webinars for providers to learn more about electronic options and self-service tools. To register for a session, select a convenient date and time from the Training page in the Education and Reference Center at bcbsmt.com/provider.