Contact Us

Customer Service

Blue Cross and Blue Shield of Montana
3645 Alice St.
PO Box 4309
Helena, MT 59601-4309
406-437-5000
1-800-447-7828
TTY 800-253-4091 (Available through State of Montana Public Service Commission)

Office Hours: Telephone
8 a.m. – 6 p.m. Monday – Friday
Note: For medical emergencies, call 911 or your physician first.

Office Hours: Walk-in
8 a.m. – 5 p.m. Monday–Friday

Federal Employee Program

Blue Cross and Blue Shield of Montana
P.O. Box 7982
Helena MT 59604
1-800-634-3569
Website: www.fepblue.org 

Office Hours: 9 a.m. – 5 p.m. Monday–Friday

Media and Public Relations

Blue Cross and Blue Shield of Montana
3645 Alice St.
PO Box 4309
Attn: Corporate Communications
Helena, MT 59601-4309
406-437-6195
Email: John_Doran@bcbsmt.com

Office Hours: 8 a.m. – 5 p.m. Monday–Friday

Provider Relations

Blue Cross and Blue Shield of Montana
3645 Alice St.
PO Box 4309
Helena, MT 59601-4309
1-800-447-7828, Ext. 6100
Email: hcs-x6100@bcbsmt.com

Office Hours: 7 a.m. – 5 p.m. Monday–Friday

Marketing and Sales

Blue Cross and Blue Shield of Montana
3645 Alice St.
PO Box 4309
Attn: Marketing Department
Helena, MT 59601-4309
1-800-438-2268

Office Hours:  8 a.m. – 5 p.m. Monday–Friday

District Offices

Where to Submit Claims

Submit all claims including corrected claims, FEP and MedicareBlue PPO to:

Blue Cross and Blue Shield of Montana
PO Box 7982
Helena, MT 59604

Where to Submit Applications

Submit completed applications to address designated on form, if address not identified submit to:

Blue Cross and Blue Shield of Montana
3645 Alice St.
PO Box 4309
Helena, MT 59601-4309

Fax: 406-437-7848

Where to Submit Premium Dues

Members

Coverage is not through employment (individual insurance) submit to:

Blue Cross and Blue Shield of Montana
PO Box 660858
Dallas, TX 75266-0858

Coverage is through your employment (group insurance) submit to:

Blue Cross and Blue Shield of Montana
PO Box 8006
Helena, MT 59604-8006


Employers

Submit premium dues for your group health plan to:

Blue Cross and Blue Shield of Montana
P.O. Box 650615
Dallas, TX 75265-0615


Send Overnight Payment Deliveries to:

Blue Cross and Blue Shield of Montana
Attn: 650615
1501 North Plano Rd., Suite 100
Richardson, TX 75081

Where to Submit Total Health Management Forms

Blue Cross and Blue Shield of Montana
PO Box 4309
Attn: Total Health Management
Helena, MT 59604-4309
Fax THM Forms to: 406-437-7848
For questions, email wellness@bcbsmt.com

Blue Access for EmployersSM

Blue Access for Employers Hours of Operation:
Monday – Friday 5:30 a.m. – Midnight (CT)
Saturday 5:30 a.m. – 6:00 p.m. (CT)
Sunday 5:30 a.m. – Midnight. (CT)

Blue Access for Employers is available 24x7 for majority of functions. Employee Enrollment and Maintenance transactions are not available Midnight to 5:30am (CST)

Blue Access Internet Help Desk
1 (888) 706-0583

Help Desk Hours of Operation:
Monday – Friday 7:00 a.m. – 10:00 p.m. (CT)
Saturday 7:00 a.m. – 3:30 p.m. (CT)

E-mail
Have a comment about Blue Access for Employers? Send us an e-mail.

Small Group Key Employer Addresses and Phone Numbers Acrobat PDF
Mid-Market Key Employer Addresses and Phone Numbers Acrobat PDF