Contact Information

  • Customer Service

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Helena, MT 59601-4309
    1-406-437-5000
    1-800-447-7828
    TTY 800-253-4091 (Available through State of Montana Public Service Commission)

    Office Hours: Telephone
    8 a.m. – 6 p.m. Monday – Friday
    Note: For medical emergencies, call 911 or your physician first.

    Office Hours: Walk-in
    8 a.m. – 5 p.m. Monday–Friday

  • Federal Employee Program

    Blue Cross and Blue Shield of Montana
    P.O. Box 7982
    Helena MT 59604
    1-800-634-3569
    Website: www.fepblue.org 

    Office Hours: 9 a.m. – 5 p.m. Monday–Friday

  • Media and Public Relations

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Attn: Corporate Communications
    Helena, MT 59601-4309
    1-406-437-6195
    Email: John_Doran@bcbsmt.com

    Office Hours: 8 a.m. – 5 p.m. Monday–Friday

  • Provider Relations

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Helena, MT 59601-4309
    1-800-447-7828, Ext. 6100
    Email: hcs-x6100@bcbsmt.com

    Office Hours: 7 a.m. – 5 p.m. Monday–Friday

  • Marketing and Sales

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Helena, MT 59601-4309
    1-800-447-7828, Ext. 6100
    Email: hcs-x6100@bcbsmt.com

    Office Hours: 7 a.m. – 5 p.m. Monday–Friday

  • District Offices

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Helena, MT 59601-4309
    1-800-447-7828, Ext. 6100
    Email: hcs-x6100@bcbsmt.com

    Office Hours: 7 a.m. – 5 p.m. Monday–Friday

  • Where to Submit Claims

    Submit all claims including corrected claims, FEP and MedicareBlue PPO to:

    Blue Cross and Blue Shield of Montana
    PO Box 7982
    Helena, MT 59604

  • Where to Submit Applications?

    Submit completed applications to address designated on form, if address not identified submit to:

    Blue Cross and Blue Shield of Montana
    3645 Alice St.
    PO Box 4309
    Helena, MT 59601-4309

    Fax: 406-437-7848

  • Where to Submit Premium Dues?

    Members

    Coverage is not through employment (individual insurance) submit to:

    Blue Cross and Blue Shield of Montana
    PO Box 660858
    Dallas, TX 75266-0858

    Coverage is through your employment (group insurance) submit to:

    Blue Cross and Blue Shield of Montana
    PO Box 8006
    Helena, MT 59604-8006

     

    Employers

    Submit premium dues for your group health plan to:

    Blue Cross and Blue Shield of Montana
    P.O. Box 650615
    Dallas, TX 75265-0615

     

    Send Overnight Payment Deliveries to:

    Blue Cross and Blue Shield of Montana
    Attn: 650615
    1501 North Plano Rd., Suite 100
    Richardson, TX 75081

  • Where to Submit Total Health Management Forms?

    Blue Cross and Blue Shield of Montana
    PO Box 4309
    Attn: Total Health Management
    Helena, MT 59604-4309
    Fax THM Forms to: 406-437-7848
    For questions, email wellness@bcbsmt.com

  • Blue Access for EmployersSM

    Blue Access for Employers Hours of Operation:
    Monday – Friday 5:30 a.m. – Midnight (CT)
    Saturday 5:30 a.m. – 6:00 p.m. (CT)
    Sunday 5:30 a.m. – Midnight. (CT)

    Blue Access for Employers is available 24x7 for majority of functions. Employee Enrollment and Maintenance transactions are not available Midnight to 5:30am (CST)

    Blue Access Internet Help Desk
    1-888-706-0583

    Help Desk Hours of Operation:
    Monday – Friday 7:00 a.m. – 10:00 p.m. (CT)
    Saturday 7:00 a.m. – 3:30 p.m. (CT)

    E-mail
    Have a comment about Blue Access for Employers? Send us an e-mail.