MTM Health To Provide Medical Transportation for Medicare Members, Effective Jan. 1, 2027

Nov. 9, 2026

We’ll transition from Modivcare to MTM Health for nonemergency medical transportation services for our eligible Medicare Advantage and Dual Eligible Special Needs Plan members, effective Jan. 1, 2027.

What this means to your patients: Those who are eligible for the benefit should contact MTM Health to request transportation services on or after Jan. 1. Patients can reach MTM Health by:

• Calling 1-888-901-4998
• Visiting the MTM Health website and creating an account
• Accessing the MTM Health mobile app, MTM Link Member, available in the Apple Store or on Google Play

Recurring trips and trips already scheduled to take place after Jan. 1 will be fulfilled by MTM Health. No action is required by your patients. If they need to make changes after Jan. 1, they should contact MTM Health. 

We’ll send letters to eligible members with instructions on how to contact MTM Health to request transportation.  We’ll also contact members who have utilized the benefit in the past.

If you have questions about this change, please contact your Provider Relations Representative.