Verify and Update Your Information

Professional and most facility and ancillary providers may use the Availity^® Essentials Provider Data Management feature to quickly verify name, address, phone, specialty and digital contact information with us and other insurers every 90 days.

Professional, facility and ancillary providers may use the Demographic Change Form to verify directory information every 90 days, including whether you are accepting new patients. See our user guide on how to verify information using the form.

Laboratory providers may only use the Demographic Change Form to verify data. 

Professional and most facility and ancillary providers may update some data using the Availity Provider Data Management feature, including:

• Provider’s personal information
• Service location address change and contact information
• Payment address change and contact information
• Language spoken
• Hours of operation
• Business website URL

Laboratory providers may only use the Demographic Change Form to update data. 

Groups, solo professional providers and facility and ancillary providers may use the Demographic Change Form to update data when it changes. 

Changes you can make using the form:

• Roster information, including removing a provider from a group or location
• Provider’s personal information
• Legal name for rendering provider
• Service location address and contact information, including phone, fax and email (indicate in the form comments section if you are adding or changing a location)
• Website URL
• Hours of operation
• Billing contact information
• Accepting new patients
• Hospital privileges
• Languages spoken
• Credentialing contact information
• Administrative contact information

If you completed a Demographic Change Form: You can check the status of your update by entering the case number you received in your confirmation email in our Case Status Checker.

If you have a National Provider Identifier, when your information changes:

• Update the Centers for Medicare & Medicaid Services’ National Provider Identifier Registry
• Update us using one of the tools above

Refer to the National Plan & Provider Enumeration System FAQs and CMS for more information. 

If changing a solo practitioner to a group or starting a new solo practice, please use the onboarding form.

Dental providers participating in Blue Care Dental PPO℠ should contact Dental Network Provider Administration at 800-972-7565 or by email for all updates.

If you have questions, please email us.