Training Opportunities

Interactive Voice Response (IVR) System

BCBSMT is hosting complimentary webinars for providers to learn how to verify the patient’s eligibility and benefit details, submit and/or check status for prior authorization requests, and request claim adjustments using the new IVR phone system. Select your preferred date and time below to register for an upcoming session.

Authorizations via Availity

BCBSMT is hosting one-hour webinar sessions for you to learn how to electronically submit prior authorization requests handled by BCBSMT using Availity’s Authorizations tool. To register for sessions, select your preferred date and time below.

Claim Status & Clinical Claim Appeals via Availity

BCBSMT is hosting complimentary webinars for providers to learn how to efficiently verify detailed claim status and submit clinical claim appeals online using Availity’s Claim Status tool. Select your preferred date and time below to register for an upcoming session.

AIM Medical Oncology Provider Training

In cooperation with AIM, we invite you to take advantage of on demand AIM ProviderPortal recorded training on how to:

  • Create and submit prior authorization and post service medical necessity review requests, update an existing request, and retrieve your order summary
  • Check the status of your requests
  • Get tips and shortcuts to navigate the system

  • Nov. 2, 2021 – 1 p.m. to 2 p.m.

Message This Payer Application via Availity® Essentials

Learn how to use the ”Message This Payer” application to send secure claim management questions to BCBSMT and follow along with the conversation history. Using this option allows you the opportunity to…

  • Initiate a message to BCBSMT from the Availity Claim Status tool
  • Receive a response within two business days from a BCBSMT associate
  • Monitor message status via a dashboard view
  • View and print conversations

Register for an upcoming session by selecting your preferred date and time below:  

Behavioral Health – CME/CEU Webinars

BCBSMT periodically offers free educational behavioral health webinars. Those who attend will earn continuing medical education (CMEs) credits or continuing education units (CEUs). Register at the links below.

Diabetes and Behavioral Health

One continuing medical education (CME) credit or continuing education unit (CEU)

Substance Abuse: Coordinating Care and Improving Follow-Up

One continuing medical education (CME) credit or continuing education unit (CEU)

Register or sign in to watch previous webinar recordings and earn CME/CEU.

  • Differential Diagnoses of Depression: Assessment and Treatment (recorded March 2022)
  • Depression in a Primary Care Setting (recorded June 2021)
  • Opioid Use Disorder (recorded August 2021)
  • Comorbid Behavioral Health and Physical Health Conditions (recorded October 2021)

Remittance Viewer & Reporting On-Demand via Availity® Essentials

These online tools offer providers and billing services a convenient way to view claim detail information from the 835 Electronic Remittance Advice (835 ERA) and the Provider Claim Summary (PCS). Attend a webinar to learn how to gain or grant access, conduct a search, view general and payer specific information, and save or print results.

To register, select a webinar date and time from the list below:

Availity® Essentials Orientation: Save Time and Go Online

Join us for a review of electronic transactions, provider tools and helpful online resources.

New and existing Availity users are highly encouraged to attend. To register for a complimentary webinar, select a session date & time below.

The New Mexico Osteopathic Medical Association (NMOMA) is accredited by the American Osteopathic Association to provide osteopathic continuing medical education for physicians. NMOMA designates this program for a maximum of 1 AOA Category 1-A credits and will report CME and specialty credits commensurate with the extent of the physician's participation.

Social Work CEUs Approved by NASW-NM. The Licensee must maintain proof of continuing education courses taken for the past four (4) years. The New Mexico Regulations and Licensing Department, Boards and Commissions, Social Work Licensing Board reserves the right to audit a licensee’s continuing education records as it deems necessary. This event has been approved for a total of 1 CEU.

Physicians (MDs) and nurses can use AOA Cat 1-4 credit toward licensure. Psychologists, social workers and mental health counselors (LPC, LCPC, LPCC) can use the Social Work CEU credit toward licensure.

Material presented is for informational purposes only and is not intended to be a substitute for the independent medical judgment of a physician. Physicians and other health care providers are encouraged to use their own best medical judgment based upon all available information and the condition of the patient in determining the best course of treatment.

Checking eligibility and/or benefit information and/or the fact that a service has been preauthorized is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate or contract of coverage applicable on the date services were rendered. If you have any questions, please call the number on the member’s ID card.