For benefits and eligibility, or any claim status inquiries, please log in to our secure portal with you user ID and password. If you do not have a user ID and password, click here for information on how to register.
For pre-authorization, please use our online tool — iExchange. iExchange supports direct submissions and provides online approval, benefits for inpatient admissions and select outpatient services 24 hours a day, seven days a week — with the exception of every third Sunday of the month when the system will be unavailable from 10 a.m. to 2 p.m. (MT). iExchange is accessible to physicians, professional providers and facilities contracted with Montana. Learn more about and register for iExchange.
For new provider contracts and general provider contract questions, BCBSMT provider ID number and NPI questions, credentialing and re-credentialing status, provider roundtable meetings, and complex claims issues beyond the scope of Customer Service, call Network Management at 800-447-7828 (toll free), Extension 6100, or email HCS-X6100@bcbsmt.com.
To schedule provider education sessions or to discuss terms of your contracts, call our Provider Account Consultants at 800-447-7828 at the following extensions, or email them at the email address indicated:
- Christy McCauley, 406-437-6068, Christy_McCauley@bcbsmt.com (West region)
- Floyd Khumalo, 406-437-5248, thamsanqa_F_khumalo@bcbsmt.com (Central region)
- Susan Lasich, 406-437-6223, Susan_Lasich@bcbsmt.com (East region)
- Troy Smith, 406-437-5214, Troy_Smith@bcbsmt.com (East Region)
Health Care Management
For information on Health Care Management Services, please refer to our Health Care Management Services reference guide .
For other inquiries or if you cannot find answers using our online tools, please contact Customer Service at 800-447-7828.