A person meets with a medical professional via video call on their smartphone

Telehealth and Virtual Care

Blue Cross and Blue Shield of Montana offers employer groups of all sizes a virtual care solution. Virtual care enables members to visit with a board-certified primary care physician, doctor or therapist by phone, online video or mobile app for non-emergency medical and behavioral health needs.

Virtual Visits, Powered by MDLIVE

Virtual Visits is an efficient, cost-effective treatment alternative for adults and children that can address a variety of non-emergency health issues including colds, flu, earaches and allergies, and behavioral health concerns such as depression.

Man on couch having telemedicine visit from laptop

Virtual Visits Empowers Employees

  • Independently contracted, board-certified doctors are available 24/7/365 or by appointment. Board-certified therapists are available 7 days a week by appointment.
  • Consultations can be done at times that fit the schedules of members. This reduces their need to miss work, use paid time off or visit the ER.
  • Services are available in both English and Spanish with translation services available for other languages.
  • Prescriptions can be sent to a nearby pharmacy when needed.
  • Employees have seamless access to the Virtual Visits portal from Blue Access for MembersSM.

Virtual Visits Benefits Employers

  • Cost savings realized when employees use Virtual Visits instead of urgent care or emergency rooms.
  • Potential for lower employee absenteeism and improved workforce productivity.
  • Educational and promotional materials encourage registration and employee participation.

Virtual Primary Care, Powered by Teladoc Health

Virtual Primary Care, available for select employer groups, gives members easy and convenient access to cost-effective primary care. Getting annual checkups, learning how to manage a health condition, and being empowered to make better health decisions can help your client's employees live healthier and longer lives.

With Virtual Primary Care,
Employees Can:

  • Choose a primary care provider who takes the time to get to know them, their health history and needs.
  • Schedule annual checkups and ongoing care when it’s convenient.
  • Get referrals to in-person and in-network specialists, ongoing support from a dedicated care team and a custom care plan with clear next steps.

Employees Also Get Access To:

  • General Medical: Diagnosis and treatment available 24/7 by board-certified doctors for cold/flu, allergies, sinus infections and more, with prescriptions sent to the employee’s local pharmacy.
  • Behavioral Health: Support for depression, anxiety, stress and more from a therapist or psychiatrist available by appointment 7 days a week.
  • Dermatology: Members can upload photos through the secure portal and get custom treatment plans for skin issues such as eczema, psoriasis, acne, rosacea, skin infections and more.

1. Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

2. Virtual visits, powered by MDLIVE, may not be available on all plans. Virtual visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product or a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Last Updated: Nov. 29, 2023