Individual & Family Markets Producer Contacts

Find the most common Blue Cross and Blue Shield of Montana contact information for producers working in Individual & Family Markets. 

Pre-Sale Support

Product Information • Sales Assistance


Monday through Thursday: 9 a.m. to 5 p.m. MT
Friday: 9 a.m. to 4:30 p.m. MT

Post-Sale Support

Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing/Transitioning Clients


Monday through Thursday: 8 a.m. to 4 p.m. MT
Friday: 8 a.m. to 3:30 p.m. MT

Some issues can be addressed by Producer Services only if the member gave authorization to the Producer of Record.

Producer Service Center

Producer of Record/Book of Business Inquiries • Contracting/Licensing Appointments
• Commissions


Monday through Friday: 8 a.m. to 4 p.m. MT
(Closed 11 a.m. to 12 p.m. MT)

Customer Service

Member Payments • Benefits • Claims Appeals • Prior Authorizations


Monday through Friday: 7 a.m. to 8 p.m. MT
Saturday: 8 a.m. to 5 p.m. MT

Hours may vary during open enrollment.

Last Updated: Nov. 28, 2023