See New Enhancements for Behavioral Health Pre-Service Reviews Effective Nov. 6

Updated October 16, 2023
Posted August 14, 2023

Blue Cross and Blue Shield of Montana (BCBSMT) is continuing to make improvements to its behavioral health (BH) pre-service request and review process for some commercial members.

When submitting preservice review requests for BH services, the best method is to submit your request electronically using our BlueApprovRSM tool. BlueApprovR is accessible through Availity® Essentials and is quick and easy to use. (Not registered for Availity? Sign up online today at no cost at

Here’s what’s new: Effective November 6, 2023, if you are unable to submit a request electronically through BlueApprovR, call the number on the member’s ID card and use our interactive voice response (IVR) system.

You’ll be directed to Customer Service and then to a live clinician for a real-time review, instead of waiting for a call back.

Note: Also, you may still use forms to request these outpatient services,including Intensive Outpatient Program (IOP), Electroconvulsive Therapy (ECT), and Repetitive Transcranial Magnetic Stimulation (TMS). In addition, effective November 6, 2023, these requests can be submitted online using our BlueApprovR tool or by phone using the new live review process described above.

More Information: continue to watch News and Updates for more information on behavioral health.

Checking eligibility and/or benefit information and/or obtaining prior authorization is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility for coverage and the terms of the member’s contract, including, but not limited to, exclusions and limitations applicable on the date services were rendered. If you have any questions, call the number on the member's ID card.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSMT. BCBSMT makes no endorsement, representations or warranties regarding any products or services provided by third party vendors.