New Email Address for Electronic Commerce Services

October 31, 2023

The email address for Blue Cross and Blue Shield of Montana (BCBSMT) Electronic Commerce Services has recently been updated to

Electronic Commerce Services is here to you assist with the following:

  • Electronic Remittance Advice (835 ERA) and Electronic Funds Transfer (835 EFT) Enrollment questions or issues
  • Missing or out of balance 835 ERA transactions
  • 837 Electronic claims rejections without a claim number assigned
  • Electronic Data Interchange (EDI) Clearinghouse

Please update your records with the new email address. For your convenience, inquiries sent to the previous Electronic Commerce Services email address will be forwarded to the new email address during this transition. Additionally, we are in the process of updating our provider website, forms, and provider manual with the new email address.

Not enrolled for 835 ERA and/or 835 EFT? Complete the online guided registration process via Availity® Essentials. For more information, refer to the instructional EFT and ERA Enrollment User Guide on our provider website.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSMT. BCBSMT makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.