Medical Records Reminder for Out-of-Area Medicare Advantage Members

November 2, 2023

If we need medical records for Blue Cross Group Medicare Advantage (PPO)SM members, you will receive requests from Blue Cross and Blue Shield of Montana or our vendor, Change Healthcare, as part of the Blue Cross and Blue Shield National Coordination of Care program. In addition, you may receive requests from EXL Health for select inpatient, diagnosis-related group claims for any out-of-area Blue Cross Medicare Advantage℠ members.

Please respond promptly to our requests so that we may in turn provide timely service to those Medicare Advantage members.