Advisory on Telemedicine Services – Using Place of Service Codes on Commercial Claims

December 22, 2023

What’s Changing: We’re updating our telehealth commercial claims filing guidelines.

When filing commercial claims, follow these place of service (POS) code recommendations:

  • POS 10 is for use on claims for “Telehealth Provided in Patient’s Home”
  • POS 02 is for use on claims for “Telehealth Other than in Patient’s Home”

The above POS code changes designate where the patient is located when receiving services through telehealth. This notification applies to claims for commercial Blue Cross and Blue Shield of Montana members. 

More Information: Continue to visit the News and Updates page on the provider website and the Blue Review newsletter for further updates regarding telemedicine. You may view the codes and applicable policy in Availity.