Delivering Quality Care: Antidepressant Medication Management

Jul. 08, 2021

To support quality care, we are providing information to providers and members to encourage discussions on health topics. Watch for more on health care quality in News and Updates.

Major depressive disorder is one of the most common mental disorders in the U.S., affecting more than 17 million adults each year, according to the Substance Abuse and Mental Health Services Administration Learn more about third-party links. About a third of those don’t receive behavioral therapy or medication treatment, or a combination. Major depression can seriously impair everyday functioning and increase suicide risk. We encourage providers to talk with our members about getting help for major depression if needed. A depression screening tool Learn more about third-party links can help with this conversation.

Closing Care Gaps

As part of monitoring and helping improve quality of care, we track Antidepressant Medication Management Learn more about third-party links (AMM), a Healthcare Effectiveness Data and Information Set (HEDIS®) measure from the National Committee for Quality Assurance (NCQA). By managing their patients’ antidepressant medication, providers can help increase medication compliance, monitor side effects and improve treatment outcomes, according to NCQA Learn more about third-party links.

AMM applies to our members with major depression who are age 18 and older. It captures the percentage of members who are newly treated with antidepressant medication and remain on it. Providers who prescribe antidepressants should support members in reaching these two phases:

  • Effective Acute Treatment Phase: Adults who remained on antidepressant medication for at least 84 days (12 weeks)
  • Effective Continuation Treatment Phase: Adults who remained on antidepressant medication for at least 180 days (six months)

Each phase starts when the prescription is first filled.

Tips to Consider

  • Document all the following:
    • Date of service
    • Diagnosis of major depression
    • Clear evidence that antidepressant medication was prescribed
  • Help our members understand that most antidepressants take four to six weeks to work. How long treatment lasts depends on the episode severity and number of recurrences.
  • Encourage members to continue any prescribed medication, even if they feel better. Discuss the danger of discontinuing suddenly. If they take medication for fewer than six months, they are at a higher risk of recurrence.
  • Give members written instructions to reinforce the proper use of medication and what to do if they experience side effects.
  • Discuss other factors that may improve symptoms, such as aerobic exercise and counseling or therapy.
  • Assess members within 30 days from when the prescription is first filled for any side effects and their response to treatment.
  • Coordinate care between behavioral health and primary care physicians by sharing progress notes and updates.
  • Reach out to members who cancel appointments and help them reschedule as soon as possible.


The above material is for informational purposes only and is not a substitute for the independent medical judgment of a physician or other health care provider. Physicians and other health care providers are encouraged to use their own medical judgment based upon all available information and the condition of the patient in determining the appropriate course of treatment. The fact that a service or treatment is described in this material is not a guarantee that the service or treatment is a covered benefit and members should refer to their member contract or member guide for more details, including benefits, limitations and exclusions. Regardless of benefits, the final decision about any service or treatment is between the member and their health care provider.

HEDIS is a registered trademark of NCQA.

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