CSR 2022    /    Access to Care    /    Community Impact    /    Operating Responsibly    /    Leadership View


Supporting access to quality, cost-effective care is at the heart of everything we do. In 2022, we continued to expand coverage options, close gaps in preventive care, and invest in organizations that advance equitable access to critical services.


Bringing Care and Education to Communities

For the first time in two years, the Care Van® program returned to the road in full force, collaborating with community partners across the state to increase access to immunizations, vision and dental screenings, and other services. 

The Care Van program receives support from BCBSMT and the Caring Foundation of Montana. The foundation is a registered 501(c)3 nonprofit established to help advance the mission of the Care Van program with 100% of every dollar directly supporting Montanans by providing access to services. The Governor’s Cup, presented annually by BCBSMT, raised $85,000 for the Caring Foundation in 2022. Each year, the race’s registration fees and sponsorships help ensure Montanans have access to preventive health care services, regardless of insurance coverage or ability to pay.

Young child and woman stand with Care Van that offers health services.

The Care Van program continues to expand services, partnering with nonprofits like Smiles Across Montana to deliver dental care to underserved communities.

A partnership with Smiles Across Montana is one example of how the program is expanding services beyond immunizations and removing barriers to care.

The Care Van traveled with Smiles Across Montana to the Blackfoot Indian Reservation and held 17 clinics at the Browning and Heart Butte schools.

The Care Van also helped with five integrated medical/dental clinics geared toward Latinos, providing dental services and screenings for diabetes, heart disease and high blood pressure. 

With the recent addition of a second van, the program was able to support multiple flu clinics on the same day. The vans made stops in 17 Montana counties from late September through the first week of November, providing access to more than 2,500 flu shots to kids and adults. 

“I started getting my flu shot to protect someone I knew going through cancer treatment and I haven’t stopped since,” says Dale Seifert, who got his shot at a Care Van clinic in Conrad. “This makes it easy and convenient because I work here but we live halfway between here and Valier, so I can come into town and get it all done.”

Since 2014 our vans have traveled more than 115,000 miles to deliver more than 36,000 vaccines and health screenings to nearly 50 Montana counties and four reservations regardless of insurance coverage or ability to pay. Nearly 4,300 immunizations and 1,200 other health services were provided in 2022, reaching nearly 3,900 Montanans. 


icon graphic of a health care provider

4,300 immunizations

provided through the Care Van program

Focusing on Preventive Care and Chronic Conditions

BCBSMT is an ally to its strong networks of community doctors, hospitals and other providers who deliver care to more than 240,800 members. We employ doctors, nurses, social workers and pharmacists — who help ensure members get access to the care they need.

In 2022, these clinical teams expanded an initiative targeting six areas that have a major impact on quality of life and health outcomes: cancer screenings, childhood immunizations, diabetes, cardiovascular care, behavioral health, and maternal and infant health. “At the base of this is how we get people established with a provider who can have conversations with them about maintaining their health, not illness,” says Dr. David Lechner, BCBSMT’s vice president of health care delivery and chief medical officer.

Hands hold part of an at-home test kit used for colorectal cancer screening.

Simple at-home tests called FIT kits are a noninvasive way to keep up on recommended screenings for colorectal cancer.

Part of the work involves using claims data and other information to identify members in need of recommended services and screenings and facilitate a variety of interventions in collaboration with their providers. The initiative also includes steps to reduce emergency room visits and hospitalizations and to enhance coordination among the doctors and others caring for our members. And to help overcome barriers to care known as social determinants of health, we’re meeting members where they are with programs deeply rooted in our communities.

In 2022, for example, BCBSMT bought retinal cameras and worked with provider groups throughout the state to perform eye exams on members with diabetes, which can damage blood vessels in the retina, causing blindness. In another initiative, BCBSMT offered free at-home colorectal cancer screening tests, fecal immunochemical test (FIT) kits, to targeted member populations to screen themselves for colorectal cancer and return them for analysis.


icon graphic of a clipboard with a heart and checkmark

20,000 students

received the Rural Behavioral Health Institute's suicide risk screening


Building Access to Behavioral Health Care Across Montana

Suicide has plagued Montana for decades, despite broad efforts to raise awareness about risk factors and improve access to mental health services. The state has had the troubling distinction of one of the five highest suicide rates in the nation for 30 years. BCBSMT leaders say it’s critical to become more strategic in coordinating access to life-saving services for members throughout the state — particularly in its most isolated areas. 

Young students pose at a school where a mental wellness course was provided with support from BCBSMT.

BCBMST invests annually to provide a Mental Wellness Basics course to Montana schools at no cost.

To improve access, BCBSMT is working with providers and policymakers to develop care models that will keep members closer to home and reduce obstacles to care, including expanded telehealth services.

The effort is part of a larger initiative to create more medical and behavioral health access and better care management for members no matter where they live.

For example, BCBSMT has identified ways to revise internal credentialing of providers of substance use disorder treatment, potentially increasing access to more intensive outpatient centers statewide.

To help address the state’s mental health workforce shortage, we invested $70,000 in the Rural Behavioral Health Institute and its intervention to prevent suicide among students in grades six through 12. The organization’s bridge psychiatric care model uses a network of trained health clinicians, case managers and providers who ensure students receive proper mental health support or treatment. By the close of the 2022-23 school year, more than 20,000 students across 36 counties will have received the suicide prevention screening intervention. 

“The grant is allowing us to work with more schools, especially rural schools, in more efficient ways to identify kids who need help and make sure they’re getting the care they need,” says Janet Lindow, the organization’s executive director and co-founder. “Their whole life trajectory could be different if they're treated at 14 versus 40.”

The Rural Behavioral Health Institute was among four organizations — along with Friends of Montana PBS, the Logan Health Foundation and the Montana Academy of Pediatric Physicians — that received major grants from BCBSMT’s Big Blue Sky InitiativeSM in 2022 to improve pediatric mental health.


icon graphic of a hospital building

100% of Montana hospitals

participate in BCBSMT's PPO network


Network Advantage

BCBSMT provides a broad spectrum of coverage options for employers of all sizes, individuals and families, and people eligible for Medicare. In 2022 we maintained our longstanding commitment to offering commercial consumer options in every county in Montana. And for the second year in a row, BCBSMT expanded the reach of its Medicare Advantage offerings, focusing on providing access to care in rural and underserved areas. The expansion brings 2023 coverage options to five new counties.

More than 98% of Montana providers and 100% of Montana hospitals are part of the BCBSMT PPO network. Members also can get efficient and cost-effective health care not only at home in Montana but also when traveling or living anywhere in the U.S. 

Man in glasses smiles near plants bordering a window.

CSR 2022    /    Access to Care    /    Community Impact    /    Operating Responsibly    /    Leadership View

Last Updated: April 19, 2023