Contact Us

Whether you’re new to Medicare and need help shopping for a plan or already have Medicare and want to switch to another plan, we’re here to help. Give us a call at 1-866-940-3022 (TTY 711).

We’re open between 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

To verify your recent enrollment, check the status of a claim or ask questions about your existing coverage, please contact customer service at:

Blue Cross Medicare AdvantageSM Plans Customer Service

Phone: 1-877-774-8592 (TTY 711)

We’re open 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on weekends and holidays.

Blue Cross Medicare Advantage Plan

c/o Member Services
P.O. Box 4555
Scranton, PA 18505

Simply BlueSM Medicare Supplement Insurance Plans Customer Service

Phone: 1-855-520-1577 (TTY 711)

We’re open 9:00 a.m. – 7:00 p.m., CT, Monday through Friday.

Simply Blue Medicare Supplement Insurance
1000 E. Warrenville Road
Naperville, IL 60563

Blue Cross Group Medicare Options℠ Plans Customer Service

If you are retiring soon, talk with your human resources department or benefits administrator about Medicare options available through your employer or union.

If you are a retiree group Medicare plan member and need assistance with recent enrollment, the status of a claim, or have questions, please call the Customer Service number listed on the back of your member ID card.

We’re open between 8:00 a.m. – 8:00 p.m., local time, 7 days a week. If you’re calling from April 1 through September 30, alternate technologies (for example, voicemail) will be used on the weekends and holidays.

Prescription Drug Coverage Determinations, Redeterminations, Appeals and Grievances

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592  (TTY 711)

Fax: 1-800-693-6703 (standard number)
        1-855-674-9189 (expedited grievance number)

Mailing Address:

Blue Cross Medicare Advantage Plans
c/o Medicare Appeals
2900 Ames Crossing Road
Eagan, MN 55121

Medical Appeals

Phone: 1-877-774-8592 (TTY 711)

Fax Number for Appeals: 1-800-419-2009

Fax Number for Expedited Appeals:  1-800-338-2227

Mailing Address: 

Blue Cross Medicare Advantage
c/o Appeals
P.O. Box 663099
Dallas, TX 75266

Grievances

Phone: 1-877-774-8592 (TTY 711)

Fax Number for Grievances: 1-855-674-9185

Mailing Address: 

Blue Cross Medicare Advantage
c/o Grievances
P.O. Box 4288
Scranton, PA 18505

Medicare Coverage Decisions for Medical Care

Blue Cross Medicare Advantage Plans

Phone: 1-877-774-8592 (TTY 711)

Fax Number: 1-855-674-9185

Mail:

Blue Cross Medicare Advantage Plans
c/o Member Services
P.O. Box 4288
Scranton, PA 18505

Medicare

You can contact Medicare for more information about Medicare benefits and services, including general information about Medicare Advantage Prescription Drug coverage.

Call
1-800-MEDICARE (1-800-633-4227) 24 hours a day, 7 days a week. If you are hearing or speech impaired, please call 1-877-486-2048.

Web
www.medicare.gov

If you would like to submit feedback directly to Medicare, please use the Medicare Complaint Form or contact the Office of the Medicare Ombudsman.