What to Expect After Applying

Welcome to Blue Cross and Blue Shield of Montana (BCBSMT). Now that we have your application, here’s what you can expect.

Track Your Application


Follow your health plan application's progress. Also learn if you have steps to take before it's processed.

This timeline shows what will happen once your application is processed. You’ll also see what you can do to help control your health care costs.

Remember, your application is not complete until you make your first payment. There are many ways to pay your bill.

Things to Do Now

Complete These Steps

We’re processing your application and will reach out if we don’t see your payment. For now, go ahead and:

Remember, you can start using your health care coverage once your first payment is made. View how to make an Individual and Family Plan payment. Also, if you have an HMO plan, your member ID card won't print until you select your Primary Care Provider (PCP).

Look for Membership Materials

Welcome Letter or Email

Once processing is done, you’ll start getting welcome communications from us, like a letter or email. This is the first of many you’ll get as a new member.

Member ID Card

If you applied for a health plan, or chose a new plan during the 2019 Open Enrollment Period (OEP), you should get your member ID cards by early January 2019.

Your member ID card has important details like:

  • Your policy number – Helpful when making an appointment or calling us with questions.
  • Customer Service phone number – Call with questions about your health care coverage.
  • Pharmacy Program phone number – Learn more about your prescription drug coverage, such as how to set up a 90-day prescription supply.

You can also access your member ID online when needed. View Details.

As a reminder, if you have a PPO health plan, you and any covered dependents will get member ID cards in your name only. Covered HMO plan members will get their own member ID cards.

Member Welcome Kit

If you applied for a health plan, or chose a new plan during 2019 OEP, you should get your Member Kit by early January 2019.

You'll get the specifics you need for your 2019 health care coverage, such as:

  • Benefit Information – Your Plan Benefit Book has materials that show what's covered with your plan. Keep this in mind when you need to see your doctor.
  • FAQs – Frequently asked questions and answers to help you know how your plan works, which can help save time and money. See other questions and answers.
  • Auto Bill Pay Form – This lets you have your monthly premium bill electronically paid from your account.
  • Protected Health Information (PHI) Authorization – This form lets you select someone, like a close family member or friend, to know about your medical information.

Get Started with Our Tools and Tips

Sign Up or Log In to Blue Access for MembersSM (BAMSM)

BAM Learn more about third-party links lets you securely manage your health plan online and review your claims. After using the details on your member ID card to sign up, you can:

  • Request a replacement member ID card.
  • Update your preferences to get your documents by email instead of mail.
  • Find in-network pharmacies. If your health plan has preferred pharmacies, you can pay lower co-pay/co-insurance amount for your prescriptions at these locations.
  • Search for doctors and other health care providers in your network.
  • Review your Explanation of Benefits (EOB) for helpful information that shows what’s covered and what you may owe your provider.

Call Your Primary Care Provider (PCP)

Working with your PCP can help you stay healthy. Make an appointment for your annual check-up* once your coverage is active. Need help finding other providers? Log into BAM Learn more about third-party links and search for doctors and hospitals in your plan's network.

*Check your Plan Benefit Book for your costs.

Set Payment Schedule

You can set up Auto Bill Pay to make automatic monthly payments from your account. It’s convenient, hassle-free, and helps you stay covered. To sign up, log in to BAM Learn more about third-party links and look for the Billing and Payment tab. You can also complete the form found in your Welcome Kit. If you have payment questions, please BCBSMT Customer Service at 1-855-258-8471.

Prepare for the Unexpected

Knowing what is an emergency can mean the difference in costs and time. See where to go when it’s not an emergency. You do have options for where you get care.

Learn more on Connect

Get answers. Share information. Gain knowledge.