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How to Contact Us

Customer Service

Blue Cross and Blue Shield of Montana
560 N. Park Avenue
PO Box 4309
Helena, MT 59604-4309
1.406.437.5000, or
1.800.447.7828
TTY 1.406.444.4212 (Available through State of Montana Public Service Commission)

Office Hours: Telephone

        8:00 a.m. – 6:00 p.m. Monday, Wednesday, Friday
        9:00 a.m. – 6:00 p.m. Tuesday, Thursday

Office Hours: Walk in

        8:00 a.m. – 5:00 p.m. Monday-Friday

Federal Employee Program

Blue Cross and Blue Shield of Montana
P.O. Box 7982
Helena MT 59604
1.800.634.3569
Website:  www.fepblue.org

Office Hours:  9:00 a.m. – 5:00 p.m. Monday-Friday

Media and Public Relations
Blue Cross and Blue Shield of Montana
560 N. Park Ave
PO Box 4309
Attn: Corporate Communications
Helena, MT 59604-4309
406.437.6195
Email: John_Doran@bcbsmt.com

Office Hours: 8:00 a.m. – 5:00 p.m. Monday-Friday

Privacy Office
Blue Cross and Blue Shield of Montana
560 N. Park Ave
PO Box 4309
Attn: Privacy Office
Helena, MT 59604-4309
1.800.437.5000 or 1.800.447.7828
Fax: 406.437.7883
Email: PrivacyOffice@bcbsmt.com

Office Hours: 8:00 a.m. – 5:00 p.m. Monday-Friday

Provider Relations
Blue Cross and Blue Shield of Montana
560 N. Park Avenue
PO Box 4309
Helena, MT 59604-4309
1.800.447.7828, Ext. 6100
Email: hcs-x6100@bcbsmt.com

Office Hours:  7:00 a.m. – 5:00 p.m. Monday-Friday

Marketing and Sales

Blue Cross and Blue Shield of Montana
560 N. Park Avenue
PO Box 4309
Attn: Marketing Department
Helena, MT 59604-4309
1.800.438.2268
Email: mktinmont@bcbsmt.com
 
Office Hours:  8:00 a.m. – 5:00 p.m. Monday-Friday

District Offices

For a complete list of our district offices, click here.

Where to Submit Claims

Submit all claims including corrected claims, FEP and MedicareBlue PPO to:
Blue Cross and Blue Shield of Montana
PO Box 7982
Helena, MT 59604

Where to Submit Applications

Submit completed applications to address designated on form, if address not identified submit to:

Blue Cross and Blue Shield of Montana
560 N. Park Avenue
PO Box 4309
Helena, MT 59604-4309

Fax:  406.437.7848
Email:  micro_imaging@bcbsmt.com

Where to Submit Premium Dues

Coverage is not through employment (individual insurance) submit to:
Blue Cross and Blue Shield of Montana
PO Box 660858
Dallas, TX 75266-0858

Coverage is through your employment (group insurance) submit to:
Blue Cross and Blue Shield of Montana
PO Box 8006
Helena, MT 59604-8006

Where to Submit Total Health Management Forms

Blue Cross and Blue Shield of Montana
PO Box 4309
Attn:  Total Health Management
Helena, MT 59604-4309
Fax THM Forms to:  (406) 437-7848
For questions, email wellness@bcbsmt.com
 
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