Virtual Visits

Your plan benefits may include Virtual Visits, powered by MDLIVE. Virtual Visits let you meet live with board-certified MDLIVE doctors or therapists in English or Spanish. Get affordable help 7 days a week, 24 hours a day by mobile app, online video or phone.1

Instead of going to the office, you can have a Virtual Visit while at home, work or many other places. And, a Virtual Visit can cost less than going to the urgent care clinic or emergency room. See how it worked on this family’s camping trip:

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions. Plus, depending on your plan, you may be able to select MDLIVE as your Primary Care Provider (PCP) or rely on them for dermatology care:


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PCP Coverage

When you choose MDLIVE as your PCP, you can have annual check-ups and routine care covered by MDLIVE. They can also write and send prescriptions (when appropriate) to a nearby pharmacy.2

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General Health Concerns

Find urgent care for non-emergent conditions like pink eye, strep throat or sinus infections even if you didn't select MDLIVE as your PCP.

Get help for pediatric health concerns through Virtual Visits. 

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Behavioral Health Appointments

Receive online counseling, anxiety and stress management, pediatric behavioral health and psychiatrist appointments for medication management when you make an appointment with a certified therapist through MDLIVE.

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Message securely through MDLIVE with board-certified dermatologists for concerns about acne, rashes and hair or nail health.

Choosing a Doctor

Finding a Virtual Visits doctor is easy. Here's how:

  1. Log in to your Blue Access for MembersSM account.
  2. Visit the Coverage tab to check if you have Virtual Visit benefits.2
  3. Sign up on MDLIVE's website to get care.

Searching through our Find Care tool?

When you log in to search for care, MDLIVE might appear at the top of your provider list. This only shows if you have Virtual Visit benefits and an MDLIVE doctor offers the care you need.

A pregnant woman and her partner looking at a tablet for virtual care

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

2 Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the Virtual Visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

Last Updated: July 23, 2024