Individual & Family Markets Producer Contacts
Find the most common Blue Cross and Blue Shield of Montana contact information for producers working in Individual & Family Markets.
Pre-Sale Support
Product Information • Sales Assistance
Monday through Thursday: 9 a.m. to 5 p.m. MT
Friday: 9 a.m. to 4:30 p.m. MT
Post-Sale Support
Application Status • Billing and Payments • Policy Changes • Retail Producer Portal • Renewing Clients
Monday through Thursday: 8 a.m. to 4 p.m. MT
Friday: 8 a.m. to 3:30 p.m. MT
Agent-Assisted On-Exchange Enrollment
Technical Support
Monday through Friday: 9 a.m. to 7 p.m. MT
The On-Exchange Enrollment Solution available on the Retail Producer Portal is powered by HealthSherpa. The Technical Support number will be answered by HealthSherpa representatives.
Billing & Payments
First-Time Payments • One-Time Payments • Auto Bill Pay
Clients can make and online without logging in to Blue Access for Members℠.
Members can call Customer Service at 1-855-258-8471 to set up auto bill pay, and make binder and ongoing monthly payments.
Visit Pay My Bill for all payment options.
Producer Service Center
Producer of Record/Book of Business Inquiries • Contracting/Licensing Appointments • Commissions
Monday through Friday: 8 a.m. to 4 p.m. MT
(Closed 11 a.m. to 12 p.m. MT)
Customer Service
Member Payments • Benefits • Claims • Appeals • Prior Authorizations
Monday through Friday: 7 a.m. to 8 p.m. MT
Saturday: 8 a.m. to 5 p.m. MT
Hours may vary during open enrollment.