Skip to main content

Not So Passive: Next Steps for Passive Renewals

Jan. 7, 2026

Applies to Individual & Family Markets

Even if a member isn’t making changes to their Blue Cross and Blue Shield of Montana coverage, they’ll need to make their first payment for 2026 coverage to take effect.

If a member visits a provider or pharmacy before the January payment is made, they may have to pay in full up front, or the claim may be denied.

Nudge Passive Renewals

You can help make sure your clients start the year right with active health care coverage. Reach out to the passive renewals in your book of business who haven’t yet made their payment. The Premiums & Payments page in the Individual & Family Plans Sales Tool Kit  offers the following easy ways to make a payment:

Once payment is made, you’ll have a satisfied client who can visit the doctor and pharmacy with confidence they have quality health care coverage.