Skip the Trip—Get Care Where You Are

Sept. 9, 2026

Applies to Individual & Family Markets

Life gets busy, so finding time for care isn’t always easy. That’s why we’re sending member communications that highlight virtual care options available through MD Live or telehealth.  

Virtual care gives members convenient access to care from home, helping them address common health concerns, connect with behavioral health professionals, and receive support without the need for an in-person appointment. 

What this means for you

Your clients may receive information about virtual care and how to access it. Encourage them to log in to their member account to confirm whether virtual care is included in their plan, if their PCPs and other doctors offer telehealth, and to learn how to access services.

Virtual care can be a convenient option when life gets busy, helping members connect with care without spending time traveling to an appointment. 

 

Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.

MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Montana. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.